Delivery Information
Shipping Policy
How we pack, ship and deliver your genuine Mercedes-Benz parts, from small trim pieces to engines and complete AMG body kits.
Last updated: October 11, 2026
Most parcel orders are packed and shipped within 1 to 3 business days.
Tracking details are emailed to you as soon as your order ships.
Engines and body kits ship safely on a pallet by freight.
International shipping available. Duties and taxes are paid by the buyer.
Overview
This Shipping Policy explains how and when we ship orders from AMG OEM Parts, how shipping costs are calculated, and what to expect when your part is delivered. Our parts range from small items like headlights and steering wheels to engines and complete AMG body kits, so the way we ship depends on the size and weight of your order.
In short: orders are prepared within 1 to 3 business days (large freight items within 3 to 7 business days), every order is packed with care and sent with tracking, and you will receive your tracking details by email as soon as your order ships.
Processing Time
Processing time is the time we need to check, pack and hand your order to the carrier. Business days are Monday to Friday, excluding public holidays.
| Order type | Processing time |
|---|---|
| Standard parcels (wheels, steering wheels, headlights, trim and smaller parts) | 1 to 3 business days |
| Large or heavy items (seats, bumpers, body kits) | 2 to 5 business days |
| Freight items (engines, complete body kits, palletized orders) | 3 to 7 business days |
Orders placed after business hours, on weekends or on public holidays are processed on the next business day. During busy periods processing may take a little longer, and we will let you know if your order is delayed.
Shipping Methods
We choose the safest and most cost-effective way to ship each order:
Parcel shipping
Smaller and medium-sized parts are shipped as tracked parcels with trusted national carriers such as UPS, FedEx or USPS.
Freight shipping
Engines, complete body kits and other large or heavy items are shipped by freight on a pallet. Freight is usually delivered to the curb or loading area, and the carrier will normally contact you to arrange a delivery appointment.
Shipping Costs
Shipping costs depend on the size, weight and destination of your order. Where possible, shipping is calculated at checkout before you pay.
For freight items and some oversized parts, an exact cost may need to be quoted. In that case we will contact you with a shipping quote before your order is dispatched, and you can choose to continue or cancel for a full refund.
To get the best freight rate, let us know if you can receive the delivery at a business address with a loading dock or forklift, as residential freight deliveries usually cost more.
Delivery Times
Once your order has shipped, typical delivery times within the United States are:
| Shipping type | Estimated transit time |
|---|---|
| Parcel shipping | 2 to 7 business days |
| Freight shipping | 3 to 10 business days |
| International shipping | 7 to 21 business days, depending on destination and customs |
These are estimates provided by our carriers and are not guaranteed. Weather, carrier delays, remote locations and customs checks can all affect delivery times.
Order Tracking
As soon as your order ships, we will email you a confirmation with your tracking number and a link to follow your delivery. For freight orders, we will also share the carrier details so you can arrange your delivery appointment.
If you have not received tracking details within the processing time shown above, please contact us with your order number.
International Shipping
We can ship many parts outside the United States. International shipping costs are calculated at checkout or quoted before dispatch.
- Import duties, taxes, customs fees and brokerage charges are not included in our prices or shipping costs, and are the responsibility of the buyer.
- Customs authorities may inspect or delay parcels. We are not responsible for delays caused by customs.
- Some items, such as engines, may be subject to extra restrictions or documentation in certain countries. Please check your local import rules before ordering.
If you are outside the United States and are not sure whether we can ship a part to you, contact us before ordering.
Receiving Your Delivery
Please inspect your order as soon as it arrives:
- Check the outside of the packaging for damage before accepting the delivery.
- For freight deliveries, inspect the pallet and part before signing, and write any visible damage on the delivery receipt.
- Report any damage to us within 48 hours of delivery, with photos of the part, packaging and shipping label.
- Keep all packaging until any damage claim is resolved.
See our Refund & Returns Policy for how we handle damaged or incorrect items.
Address Accuracy
Please make sure your shipping address is complete and correct when you place your order. We are not responsible for orders delivered to an incorrect address provided at checkout.
If you notice a mistake, contact us right away. We can update the address free of charge before your order ships. Once an order has shipped, any carrier fees to redirect or return the package may be charged to you.
Lost or Delayed Packages
If your tracking has not updated for several days or shows your order as delivered when you have not received it, please check with neighbors and your building reception, then contact us. We will open an investigation with the carrier and keep you updated. If a package is confirmed lost in transit, we will send a replacement if available or issue a full refund.
Contact Us
If you have any questions about shipping, or need a quote for a large item, please get in touch:
- Email: sales@amgoemparts.com
- Text: (603) 741-0322
- Contact form: amgoemparts.com/contact-us
We may update this policy from time to time. The version published on this page at the time of your order applies to that order.
Questions About Shipping?
Need a freight quote or not sure if we can ship to you? Send us a message and we will help.