Customer Care
Refund & Returns Policy
Clear, fair rules for returning used genuine Mercedes-Benz parts, and how we put things right if something goes wrong.
Last updated: October 11, 2026
Return most parts within 30 days of delivery.
Tell us about transit damage within 48 hours, with photos.
Refunds issued within 5 business days of inspection.
Wrong or damaged parts: we cover the return shipping.
Overview
At AMG OEM Parts we sell used genuine Mercedes-Benz and AMG parts, and we want you to buy with confidence. This Refund & Returns Policy explains when you can return a part, how to start a return, and how and when refunds are issued.
In short: most parts can be returned within 30 days of delivery if they have not been installed, modified or damaged. If we sent the wrong part, or the part arrived damaged or not as described, we cover the return shipping and give you a full refund.
This policy applies to all orders placed on amgoemparts.com. Nothing in this policy limits any rights you have under applicable consumer protection laws.
Return Window
You may request a return within 30 calendar days of the date your order was delivered. Return requests received after 30 days cannot be accepted, except where the law requires otherwise.
Please contact us before sending anything back. Parts sent to us without an approved return authorization may be refused or returned to you at your cost.
Return Conditions
To be eligible for a return, the part must:
- Be in the same condition as when you received it.
- Not be installed, fitted, wired in, painted, cut, drilled, coded or otherwise modified.
- Not be disassembled, and include all components, brackets, hardware and accessories that were supplied with it.
- Carry any identification marks or labels we applied before shipping.
- Be packed securely, ideally in the original packaging, so it is not damaged on the way back to us.
We inspect every returned part. If a part comes back damaged, modified, incomplete or showing signs of installation, we may refuse the return or reduce the refund to reflect the loss in value.
Non-Returnable Items
The following items cannot be returned unless they arrived damaged, were the wrong item, or were not as described:
- Parts that have been installed, test-fitted with permanent fixings, painted, wrapped, cut or otherwise modified.
- Electronic modules, control units and keys that have been coded, programmed or connected to a vehicle.
- Engines or engine assemblies that have been installed, started, filled with fluids or disassembled.
- Items marked as final sale or sold for parts / not working in the product listing.
Change of Mind Returns
If you simply change your mind, ordered the wrong part, or the part does not suit your car and we did not confirm the fitment in writing, you can still return it within the 30-day window as long as it meets the return conditions above.
- You are responsible for the cost of return shipping and for packing the part securely.
- Original shipping charges are not refundable.
- We recommend a tracked service. We cannot refund a return that does not reach us.
Wrong, Damaged or Not as Described
If we made a mistake, we will put it right at no cost to you. This includes when:
- You received a different part from the one you ordered.
- The part arrived damaged in transit.
- The part is materially different from the photos or description in the listing.
- We confirmed in writing that the part fits your vehicle (based on the VIN you gave us) and it does not.
In these cases we will pay for the return shipping (or arrange collection) and, at your choice, send a replacement if one is available or give you a full refund including the original shipping cost.
Reporting damage in transit
Please inspect your delivery as soon as it arrives. Report any transit damage to us within 48 hours of delivery, with photos of the part, the packaging and the shipping label. Keep all packaging until the claim is resolved, as the carrier may need to inspect it. For freight deliveries, please note any visible damage on the delivery receipt before you sign.
How to Start a Return
Starting a return is simple:
- Contact us at sales@amgoemparts.com or through our contact form with your order number, the part you want to return, the reason, and clear photos of the part.
- Receive your authorization. We will review your request and, if approved, send you a return authorization and the return address.
- Ship the part within 7 days of receiving the authorization, packed securely, with your order number included in the box.
- We inspect and refund. Once the part arrives and passes inspection, we process your refund as described below.
Refunds
Approved refunds are issued to your original payment method within 5 business days of the returned part arriving and passing inspection. We will email you when your refund has been processed.
Depending on your bank or card provider, it can take a further 5 to 10 business days for the refund to appear on your statement.
| Reason for return | Return shipping | Original shipping refunded? |
|---|---|---|
| Wrong part sent | Paid by us | Yes |
| Damaged in transit | Paid by us | Yes |
| Not as described | Paid by us | Yes |
| Fitment confirmed by us in writing but does not fit | Paid by us | Yes |
| Change of mind / ordered wrong part | Paid by you | No |
Large Items and Freight
Engines, complete body kits, seat sets and other large items are usually shipped by freight. These items follow the same 30-day policy, with a few extra points:
- For change of mind returns, the buyer pays the return freight cost, which can be significant for heavy items. Please check fitment with us before you order.
- Large items must be returned strapped to a pallet or packed to the same standard they were shipped in.
- Engines must be returned complete, undamaged, uninstalled and without any fluids added.
Order Cancellations
You can cancel your order free of charge at any time before it is dispatched. Contact us as soon as possible with your order number and we will issue a full refund.
Once an order has been dispatched it can no longer be cancelled, but you may return it under this policy once it is delivered.
Exchanges
Because most of our parts are used and one of a kind, we cannot always swap a part for an identical one. If you need a different part, please return the original under this policy and place a new order for the part you need. If you are not sure which part is correct, contact us with your VIN and we will help.
Contact Us
If you have any questions about this policy or about a return, please get in touch:
- Email: sales@amgoemparts.com
- Text: (603) 741-0322
- Contact form: amgoemparts.com/contact-us
We may update this policy from time to time. The version published on this page at the time of your order applies to that order.
Need Help With a Return?
Send us your order number and a few photos, and our team will guide you through the next steps.